MINESKI GLOBAL complies with the Philippine Privacy Laws. To meet the law requirements, we have updated our:
- Collection notices (including contracts, application forms, and other documents where personal information is collected);
- External communications; and
- Internal processes
MINESKI GLOBAL recognizes the importance of maintaining the confidentiality of our customers' personal information.
What is classified as personal information?
This includes: name, date of birth, current address, previous addresses, telephone numbers, e-mail address, occupation, driver's license number, credit reference reporting, bank account details, credit card details, logon identification numbers, pin numbers, passwords, security codes, geo-location or other electronic identifiers. This is not an exhaustive list, for example, we may require additional information to authenticate users, authorized representatives, etc.
How we collect your information
MINESKI GLOBAL has various ways in which we collect information, including but not limited to:
- Information provided through the completion of application/registration forms for products/services we provide;
- Information you enter on our website;
- From third parties such as related companies; credit reporting agencies;
- Directly from you via phone/e-mail/letters;
- From our existing records on how you use our services;
- From publicly available sources of information (e.g phone directories);
- Direct Marketing Companies.
If you choose not to provide certain information about you, we may not be able to provide you with the products or services that you require, or the level of service on which we pride ourselves.
How we use your personal information
We assure you we only collect personal information that is necessary for us to carry out the various functions and activities we undertake for the benefit of our customers. We take all possible steps to ensure that customer information is not disclosed or accessed by unauthorized parties.
Where information disclosure is necessary to fulfill our business commitments to you, we may disclose information to persons involved in administering the services, our related entities, and business partners.
Sensitive information is only disclosed as authorized or required by the Telecommunications Act 1997 (Cth) and other laws applicable to us.
We may also use your information so that we, our related entities and other business partners can promote and market products, services and special offers that we think will be of interest to you (which may include products, services and offers provided by a third party). This marketing may be carried out in a variety of ways (including by email, SMS/MMS, or social media or by customizing online content and displaying advertising on websites) and may continue after you cease acquiring any products or services from us until you opt out. You may opt out by contacting us as detailed in “How to contact us” below.
We may use your information for a range of different purposes, including
- When providing the products/services you request;
- To conduct credit-worthiness checks through credit reporting agencies;
- As detailed in the section “Credit Reporting” below
- For possible fraud investigations;
- For cross marketing by informing you of other services available to you within the range of MINESKI GLOBAL products;
- For the distribution of newsletters/flyers;
- To provide upgrades/maintenance of our products/services;
- To government and regulatory authorities and other organizations, as required or authorized by law;
- For the purpose of financing products supplied by MINESKI GLOBAL.
In some cases, the organizations that we disclose your information, including credit information, may be based outside of the Philippines. For example, we may disclose your information to our service providers in other countries, such as Australia. All such information that is provided is used solely for the purpose of marketing and providing the group's products within MINESKI GLOBAL.
Re-marketing tracking cookies
MINESKI GLOBAL uses third party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN) and Google Display Network (GDN). As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
We collect, hold and use, information related to your commercial and consumer creditworthiness from Dun & Bradstreet (internet: www.dnb.com.au, email: firstname.lastname@example.org, telephone: 1300 734 806), a credit reporting body, for all purposes permitted by law. We also disclose information to them. This activity is conducted for the purpose of assessing your credit capacity, eligibility, or history in connection with an application or an obligation as a guarantor, collecting payments from you, and managing our credit relationship. Creditworthiness information includes information that is both positive (like payment information) and negative (like defaults or serious credit infringements that we may disclose to credit reporting bodies if you fail to pay us).
MINESKI GLOBAL will take all reasonable steps to keep our customer's personal information secure. The staff is trained to respect the privacy and confidentiality of customer information.
Keeping the information we hold about you up to date
MINESKI GLOBAL takes all reasonable steps to ensure the information we hold about you is accurate and up-to-date. In order for us to maintain up-to-date information, please assist us by notifying us if your details need updating (e.g. If you have a new address or have changed your name).
MINESKI GLOBAL shall, if requested by the individual, take all reasonable steps to update and correct all personal information held in our customer records. Please contact us as detailed in the Contact Us tab if you wish to correct or update your records.
How to contact us
If you would like to contact us about a Privacy issue, for example:
- You have any questions in relation to this statement or our management of your information;
- You would like to know what personal information we hold about you;
- You would like to correct any information we hold about you;
- You would like to stop receiving marketing material from us;
- You want to make a complaint relating to a Privacy issue;
Then please contact us by phone, email, or mail:
Address: 9th Flr Santolan Plaza Bldg. 276 Col Bonny Serrano Ave, San Juan City, Philippines
No. 34 Soi Rama Nine 43, (Seree 4 Road), Rama 9 Road, Suanluang Sub-District, Suanluang District, Bangkok, Thailand
APL Tower, RT.3, RT.9/RW.5, Tj. Duren Sel., Kec. Grogol petamburan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11470, Indonesia
We will respond as quickly as possible, generally within three business days.
How to make a complaint regarding our compliance with the Privacy Act
If you think that we have not complied with the Privacy Act, you can make a complaint by using the contact details above.
We will acknowledge your complaint in writing as soon as practicable within seven days. We will aim to investigate and resolve your complaint within 30 days of receiving it. If we need more time, we will notify you about the reasons for the delay and ask for your agreement to extend this 30-day period. While we aim to resolve all complaints without needing to involve third parties, if you are not satisfied with the outcome of your complaint, you can make a complaint to the Philippine Department of Trade Industry (http://dti.gov.ph/).